We are proud to offer you our service guarantee, a testament to our commitment to providing you with exceptional service and peace of mind.
Welcome to OneBPO, where your satisfaction is our priority.
Our guarantee is a promise of reliability, quality, and excellent customer experience. At OneBPO, we stand behind our services, ensuring that you receive the best experience possible. We are dedicated to your success and are here to exceed your expectations every step of the way.
HIRING: Our clients can choose to be involved in assessing top-tier candidates during the final stages of the employee interview process. Only authorized agents receive specialized training before being assigned to the account.
20% Buffer Agents: To ensure uninterrupted and efficient service, additional support is provided to account for potential attrition or attendance issues among the agents.
100% refund of initial payment: If you are not satisfied with the candidate selections within 20 days of the payment date, OneBPO guarantees a full refund of the deposit with no deductions.
Training Replacements: Charges will only apply for agents who successfully complete their training and receive certification. Any agents who do not meet training requirements will be replaced at no extra cost.
Billing for actual productive hours: Clients will only be billed for the productive hours worked by the agents each day. Any absences, tardiness, or downtime will be appropriately credited in the following month’s invoice.
Having OneBPO Managed Services Inc. as their Number 1 offshore outsourcing partner generate more profits for our clients. Here are the top 3 reasons why:
1. Complete Infrastructure and Technology
Companies save 20% on fixed costs like hardware, software, and general administrative expenses.
2. All-Inclusive Management Package
Companies spend 80% on their onshore staff
